Withdrawal Request Rejection:The information provided may be incorrect. We recommend verifying the wallet address and ensuring it matches the selected withdrawal method. If you notice any errors after submitting the request, you can contact support to request the cancellation of the withdrawal and submit a new request correctly.
Withdrawal Request Delay:Please note that our financial team processes requests within 24 hours (business days) according to the server's GMT+0 time. If you experience a long delay, it may be due to additional verification requirements or blockchain processing times.
Incorrect Withdrawal Amount:If the withdrawal amount is incorrect, it may be due to a conversion error or incorrect information provided. Please check the applied conversion rate. If you are unsure, please contact our support team so they can verify and provide the necessary assistance.
Additional Verification: Our compliance team has found a problem with your application and may require further review or request additional documentation.
Email: [email protected]