What to do if I have deposited and it has not been reflected on the platform?

If you have made a deposit and it has not been reflected on the platform, please follow these steps to resolve the issue promptly:

Provide the Following Information:

Crypto:

1. Transaction Hash:This is a unique identifier for your transaction on the blockchain. You can find it in your transaction details. If you are unsure how to locate it, refer to your wallet or exchange's guide on identifying a transaction hash.
2. Currency and Amount: Indicate the cryptocurrency you used for the deposit and specify the exact amount sent.
3. Destination Wallet:Share the address of the destination wallet where you sent the funds.
4. Deposit Confirmation Screenshot: Include a screenshot that confirms you initiated the deposit from your wallet or exchange account.

Card or Local Payment: Share proof of payment for the transaction

Important Notes:

• Minimum Deposit Requirements:Ensure that the amount you sent meets the platform's minimum deposit requirements. Failing to meet the minimum may result in the loss of funds due to user error. These requirements are clearly stated prior to making any deposit.

With this information, our support team can address the issue efficiently and resolve it as quickly as possible.

Contact Support:

• Email: [email protected]