Please take a moment to read this information and contact the appropriate area based on your situation:
• Questions or FAQs: We have a HELP CENTER: https://beprimegroup.simplebase.co Through this portal you can search for answers to general questions and find guidance on the appropriate communication channel for your needs.
• Support: We offer a Ticket System (HELP DESK) with 24/7 support. All user requests are managed through this system, maintaining records and full traceability of each process. (Requests are addressed within 24 business hours, though resolution time may vary depending on the case.)
• Complaints & Claims: You can email [email protected] to escalate review requests, complaints, claims, and related matters directly to the COMPLIANCE department. (Messages are answered within 24 to 72 business hours, depending on the type of request.)
• Process Inquiries: You can email [email protected] for inquiries and guidance. (Messages are answered within 24 business hours.)
Social Media: NOT A SUPPORT CHANNEL.