At Be Prime Broker, we have a dedicated support team available 24/7 to ensure you always have assistance when needed.
Live Chat Hours:
- Monday to Friday: 8:00 a.m. to 10:00 p.m. (Panama time)
- Saturday: 8:00 a.m. to 4:00 p.m.
- Sunday: Live chat is not available
Support Tickets: You can submit your inquiries through our Help Center, where our team is committed to responding within 24 business hours. We recommend not sending emails to [email protected], as the most efficient way to get help is by opening a ticket directly from the platform.
Frequently Asked Questions: Before reaching out to our team, we recommend visiting our Help Center at: https://beprimegroup.simplebase.co/ Or use our chatbot available in your dashboard, which can provide instant answers to common questions.
Commercial Support: For inquiries related to deposits, account purchases, or IB support, you can contact our commercial team directly via WhatsApp: +971 58 583 1866.