- Low-quality documents: Ensure that the documents you submit for account verification are high-resolution and clearly legible. Poor-quality documents may hinder the verification process.
- Expired identification: Identity documents must be valid at the time of verification. Check that your passport, national ID, or driver’s license is not expired.
- Inconsistent profile information: It is essential that the information in your user profile matches exactly with the documents you submit for verification. This includes your full name, surname, address, country, and postal code.
- Residents of restricted countries: Clients from certain countries, such as the United States, Canada, Cuba, Sudan, Syria, North Korea, and Saint Vincent and the Grenadines, may face additional verification restrictions.
- Document format and validity: Documents such as utility bills and bank statements must be in PDF format and no older than three months. Phone and internet bills are not accepted. Additionally, documents should be in PNG or JPEG format and under 2 megabytes in size to ensure successful upload and avoid issues.
- Clear selfie with identification: You may be asked to provide a clear selfie holding your identification document. Ensure your face is clearly visible and avoid wearing glasses in the photo.
Reasons Your KYC could be Invalidated
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